Use of the Platform
By accessing and using of the POLYTRIPS Platform, customer represents and warrants that:
- Customer is an adult with at least 18 years of age and
- Customer possess the legal authority to create a binding legal obligation
- Customer will comply with all terms and requirement stated above
- All information provide by customer on this platform is true, accurate, current and complete
- If customer has an account with this platform, customer will safeguard his/her account information and will supervise and be completely responsible for any use of the account by oneself and anyone other than him/her.
- Use this platform in any way that breaches any applicable local or international law
- Use this platform or its contents for any commercial purpose
- Make reservation for travel-related products or services or other products on this platform for the purposes of resale
- Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand
- Access, monitor or copy any content or information of the platform in any form
- Connect/ link to any section of this platform (including but not limited to, the purchase path for any travel services) for any purpose without the Company’s express written permission
- Duplicate, copy or re-sell any section of this platform without the Company’s express written permission
- Interfere or attempt to interfere with the normal operation of this platform or any activity that is conducted on this platform.
- take any action that imposes, or may impose, in Company’s discretion, an unreasonable or disproportionately large load on the infrastructure;
- Use this platform in any way that could disable, overburden, damage or impair the site or interfere with any other party’s use of the platform
- Obtain or disclose unauthorized information in any means (including but not limited to personal information, business content)
- Send, upload or use any material which does not comply with the content standards set out in these Terms (including but not limited to promotion, sales, malicious disclosure, harassment)
- Send or introduce any viruses, trojan horses, worms, time-bombs, spyware, adware or any other harmful programs to adversely affect the operation of any computer software or hardware.
- Impersonate or intent to impersonate the Company, staff, any individual or organization (including but not limited to the use of email or IP address of these parties)
Intellectual Property Right
The information (including but not limited to all content, design, text, images, videos and audio thereof), software, products and services are fully owned by POLYCLUB Limited, its affiliated companies or the third-party operators. Customer cannot remove, confuse, modify, copy, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or re-sell this information. Customer must not access or use for any commercial purposes any part of the Platform or any service or materials available through the Platform.
Company logo and name are either registered trademarks or trademarks of POLYCLUB Limited in Hong Kong. The Company has not approved the usage of trademarks, company name or title, and unapproved usage will be considered as infringe of the Company’s right. Also, other logos, products and company names in the POLYTRIPS Platform may be the trademarks of their respective owners. The Company accept no liability of any content owned or operate by others parties.
By uploading and sending content to the Company or providing details during activities, customer servers the Intellectual Property Right of this content, and grant the Company and partners royalty-free, nonexclusive, perpetual, irrevocable and sublicensable right to use, deposit, store, copy, modify, create derivative works from and public display this content (for example forward in blog, repost or download content).
With clear and complete supporting, if customer believes the material hosted by the Company or other person infringe his/ her intellectual property right, customer can report to the Company by log-in the membership account. Please note that the Company will not process the complaint if it is not properly filled out or supporting is incomplete. Making of any false statements in the notice may constitute an offence of applicable laws, and may expose the customer to liability for damages.
Platform Service and Content
The intellectual property right and related right of content and service provided by the POLYTRIPS Platform are fully owned by the Company. By accessing and using the Platform, customer agrees that if it is deemed to be a violation of this Terms or infringe of intellectual property right, the Company reserve to right to refuse to provide content or service to customer and concerned personnel. Upon obtaining the approval from the Company, customer can access and use the platform content for specific use. This authorization is nonexclusive, nontransferable and only for access and usage according to the Terms.
The Company reserves the right, at sole discretion, to withdraw or amend the POLYTRIPS Platform, the services and material provided, at any time without prior notice. Platform content may be updated from time to time, but the content is not necessarily complete or up-to-date. Any of the material on the Platform may be out of date at any given time, and the Company is under no obligation to update such material. The Company accept no liability of any unavailable in all or part of the function or service provided by in the platform at any time for any reason. From time to time, the Company may restrict the platform access or usage of customer (including but not limited to registered members and other individuals).
The information presented on or through the Platform is made available solely for general information purpose only. The Company is unable to represent or warrant the accuracy, quality and completeness of information in platform, and its suitability for usage. Any reliance customer places on such information is strictly at own risk. The Company will not be responsible for any responsibility arise. The Company also disclaim all liability and responsibility arising from any reliance placed on such material by customer or any other visitor to the Platform, or by anyone who may be informed of any of its contents.
The information, photos and images presented on or through the Platform is for reference only and shall not form part of any offer, contract, representation or warranty expressly or impliedly. Some of the photos, floor plans, map and diagrams are simplified version and may have been enhanced by computer graphics. The Company reserves the right to make changes, corrections, cancellations and/or improvements to this information, and the products, services and programs described therein at any time and from time to time without notice, including after confirmation of a transaction.
POLYTRIPS Platform may include materials provided by third parties (for example customer, other personnel, partners, corporate bodies, media etc.). All statements and/ or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. That does not necessarily reflect the opinion, recommendations or agreement of the Company. At the same time, the Company is unable to warrant the accuracy and quality of these materials. The concerned party is fully accountable.
Account Registration and Usage Guideline
Customer must register personal account (the “Account”) to utilize the platform service and conduct transactions. The Account should be in active status as to utilize the service sustainably. All Account in not transferable, and all associated right will be terminated once the Account expires.
Upon agree and complete the registration, customer represent (and the Company has the right to rely on that statement) he/ she is 18 years old or above, and possess the legal authority to create a binding legal obligation, and will comply with all terms, conditions and notices.
To access the Platform or some of the resources it offers, customers may be asked to provide certain registration details or other information. Customer should ensure the Account content and all information provided is true, accurate, latest and complete. Customer can amend the Account information directly through the Account or the customer service team.
Customer has the responsibility to maintain the safety of Account and information (for example log-in password, Account setting, network safety etc.), and accountable for all activities processed through the Account.
If the customer aware or suspects that unauthorized person access and use the Account information or process unauthorized activities, customer needs to contact the customer service team of the Company the soonest. In this case, if payment details is registered in the Account, customer should contact the payment provider as to minimize the potential loss.
The Company reserve the right to accept Account registration, its usage authority and termination.
Customer’s Contribution and Requirement
POLYTRIPS Platform and activities may contain message boards, chatrooms, personal webpages or profiles, online chats, bulletin boards and other interactive features. These features allow customer to share, publish and post content and information at or through the Platform.
By providing content (including all text, file, graphic, photo, audio, video and other material) (the “Contribution”), customer grant the Company and partners royalty-free, nonexclusive, perpetual, irrevocable and sublicensable right to use, deposit, store, copy, modify, create derivative works (including but not limited to translation, adaptation and abstract), share, publish, publish and any ways to use the Contributions. Customer also agrees to abandon the copyright and relevant right of all or part of their Contributions.
- Own and control all right in and to the Contribution
- Does not contain information that may be or promotes illegal, defamatory, libelous, obscene, insult, aggressive, violent, fraudulent, false, disgusting, endanger the safety of others, intend to harass anyone or inappropriate for display on POLYTRIPS Platform
- Does not contain information that may be or objectionable on the grounds of public interest, moral and ethics, social order, terrorism, and anything that endanger national security.
- Does not contain information that is discrimination (including races, sex, religious, nationality, disability, sexual orientation or ages etc.)
- Does not cause any disturbance, inconvenient, unnecessary anxiety, or create unpleasant, frustration, panic or anger to others
- Does not involve any business activities, promotion or sales (e.g. any advertisement, contact details or trademarks)
- Does not contain any irrelevant information to the Platform, Company and activities
- Does not infringe the intellectual property right and other right of the Company and any third party (for example goodwill and privacy)
- Impersonate or intent to impersonate the Company, staff, any individual or organization
If customer does not agree with requirement above, please don’t provide any information in POLYTRIPS Platform. If the Company suspect or receive allegations that the Contribution violates requirements above, the Company can remove, refuse to display the Contribution, or even restrict the customer’s right to use or publish the Contribution.
Customer has complete legal responsibility in their Contribution, including its legality, reliability, accuracy and appropriateness. The Company cannot warrant and present the Contribution is verify before publish and suspicious content can be removed prompted after publication. At no circumstances, the Company accepts no responsibility of any Contribution, whether or not the Company has notice of such content. If customer intent or neglect, constitute legal offense, or does not comply with the regulations, causing loss to the Company or third party, it may expose the customer to liability of damages.
The Company reserve the right to publish, use and removal of Contribution.
If any third party believe the material published on the Platform infringe his/ her right, please email to the Company to make an appeal and provide relevant prove for verification.
Customer can terminate their account anytime. All rights and associated bookings, services and benefits retained will be terminated and forfeited. Please refer to the current membership responsibility and policies.
The Company may suspend, terminated the customer, related accounts and access and usage right for any reason and without notice (including but not limited to suspicious of violations any terms and conditions, infringe of intellectual property rights, signs of fraud, abuse or suspicious activities in customer’s account, inactive account). The Company accepts no responsibility in these actions.
Moreover, the Company may cancel any booking and service associated with the customer’s name, communication or account. If such reservations or services cancelled are non-refundable, the Company reserves its right not to (partial) refund the customer for the cancelled reservations. To contest the cancellation of a booking or freezing or closure of an account, please contact the customer service department.
However, the Company will comply with applicable law and law enforcement authorities or court instructions, to disclose any personal identity or information published in the POLYTRIPS Platform.
Purchase of Product
Terms and policies vary among the products. Details are presented on the product page and confirmations. Before confirming a purchase, please read carefully and agree with the relevant terms and conditions. Also, product may include additional information for reference.
Reservations of products and services are subject to availability at the time of purchase. Certain services are stated to be subject to instant confirmation. The Company will confirm the purchase order by email. The confirmation will provide detail of the purchase (for example confirmation number, booking status, payment details and product content etc.) Customer can check the order in their account. Please review the details carefully.
Reservations are processed according to the information provided by the customer. Customer has to provide exact name and details as shown on travel documents, and carefully check the participants’ information on the receipt. If customer changes the document content after reservations or locate any discrepancy, the Company should be notified immediately. Customer may have to pay for the additional cost incurred in rebooking, owning to the amendment of details.
The Company reserve the right to accept or cancel a booking for any or no reason.
Price and Payment
Reservations have to be paid in full by e-wallet or credit card, and posted by the bank. The Company use third party payment services for online transaction. When making a reservation, customer authorized the Company to apply payment to the e-wallet or credit card based on price listed upon confirmation, and present that the customer is authorized to make the payment. Customer should not use invalid or unauthorized e-wallet or credit card for payment. Furthermore, customer accepts the terms and conditions of the third party payment services, and grant that company to collect, process and reserve the relevant information of that transaction.
All payment is settled in HK Dollar, US Dollar or South Korea Won. POLYTRIPS Platform may provide a currency converter for reference, and will not guarantee or accepts no responsibility of its accuracy. If customer pays in other currency, customer is responsible for any exchange rate different and administration fee by account provider at own risk. Please consult the concerned financial institution for any inquiry.
The Company reserves the right to amend the price and charges at any time, the updated information may be published by email or product pages. If the customer uses after or continue to use the service after the notice, customer agrees and accepts the price and charges after the amendment. The Company strives to ensure that the published price is accurate and complete, however unable to warrant and present there is no mistake or overlook. If error of discrepancy recognized, the Company reserves the right to cancel or (upon agreement with customer) update the price.
Booking Amendment and Cancellation
Customer can amend or cancel booking through the account or customer service department. According to the policy listed on the confirmation, amendment or cancellation will incur charges. Full charges will be deducted for amendment or cancellation of certain products and services after confirmation. For details, please review the terms and conditions in the confirmation. After the amendment or cancellation, the latest confirmation or cancellation will be emailed to the registered address. The booking content and status will also be updated in the account.
If the booking is being cancelled, the Company will notify the customer as soon as reasonably practicable, and provide appropriate arrangement. Customer accepts the Company accept no responsibility to provide any compensation for their dissatisfaction or loss.
Discount Coupon Usage
Discount Coupon is provided and distributed in different form, and being governed by the relevant terms and conditions. Please read the details carefully before application. The Company has the sole discretion to the coupon arrangement and program conditions.
Customer has to retain an active account as to utilize the coupon. All coupon will be terminated and become invalid once the account becomes inactive.
Coupon can only be used in the reservation process of specific products and services. If customer does not apply the coupon during the process, it should not be required to apply after confirmation. Once the coupon is successfully applied, it will be deemed fully redeemed and expired. Any remaining balance will be forfeited.
Coupon is for one time usage. Even the reservation is cancelled for any reason or in other scenario, applied coupon cannot be reused or refunded. The Company will not offer any compensation or other alternatives. Also, the Company will not re-issue the coupon due to human error (for example lost, theft).
Coupon cannot be redeemed for cash or against taxes, cancellation or amendment charges, administration fees or other miscellaneous, which are the sole responsibility of the customer. The Coupon may not be used or combined with other coupons, promotions or special offers.
If customer attempts to use the coupon in an unlawful manner or violate the terms (for example: abuse, fraud, resale), the Company may refuse to accept the coupon and concerned reservations, or even terminate the account. Employee or any related personnel of the promotion (including but not limited to partners) are not allowed to use the coupon.
The Company may revise or cancel the discount coupon and other regulations at any time, without prior notice. For any dispute, the Company reserves the sole discretion.
Reward credit is accumulated in customer’s account and available for use until expired. The Company has the sole discretion to the program arrangement and conditions.
Customer has to retain an active account as to use the credit. All credit will be forfeited and become invalid once the account is inactive. Credit is personal to the customer and is non-transferable. The Company has the sole discretion to accept or reject the access and usage of the credit.
Reward credit is denominated in U.S. Dollars, and is valid for 1 year from the date allocated to the account. Credit will be deducted from the account after usage. Expired or invalid reward credit will be removed from the account directly without prior notice. Customer can review the credit report and status in the account.
Reward credit cannot be redeemed for cash or against taxes, cancellation or amendment charges, administration fees or other miscellaneous, which are the sole responsibility of the customer. The coupon may not be used or combined with other coupons, promotions or special offers.
Reward credit cannot be redeemed for cash or against taxes, cancellation or amendment charges, administration fees or other miscellaneous, which are the sole responsibility of the customer. The Company may, at own discretion, to allow the use of credit along with other eligible coupons and promotions.
If customer attempts to use the credit in an unlawful manner or violate the terms (for example: abuse, fraud, resale), the Company may void the credit and cancel the concerned reservations, or even terminate the account.
The Company may revise, suspend or terminate the program and its regulations without prior notice. From time to time, these changes may affect the value of the reward credit already accumulated at any time. Customer should not reply upon the continued availability of the program, or any earning or redemption offers, or other offers made in connection with the program. For any dispute, the Company reserve the sole discretion.
Liability of Travel
By offering travel products and service in international destinations, the Company does not represent or warrant that travel to such areas is advisable or without risk. Customer should carefully consider the suitability and related risk in choosing and traveling a destination.
The Company has no special knowledge regarding the travel regulations, entry requirements, travel documents, unsafe condition, health risk, weather hazards, supplier bankruptcies or the suitability for a disable person. Customer should seek for latest information announced by the destination’s authorities and fulfil the requirement, as to meet the travel requirement.
Customer has to comply with the local law and reasonable and appropriate code of conduct. If customer experiences loss due to intent or neglect, violation of law, public order, code of conduct or did not follow the travel agreement, the Company accepts no responsibility and may issue claim to customer for any loss incurred.
The Company strongly recommends that customer to take out a comprehensive travel insurance policy prior to departure.
For details, please refer to the terms and conditions of current product and services.
Supplier conditions and restrictions
Additional terms and conditions of the third party operator will apply to customer’s purchase. Please review the additional terms and conditions in detail. Hence, if there is a discrepancy between policies illustrated in the product and service and supplier, the reservations terms should prevail.
The Operator may require customer to provide personal details (for example: identification document, contact information), sign liability waiver, compliance with safety regulations as a prerequisite of participating in the service. If customer cannot participate in the service due to failure in provide information required or fulfil the requirement, the Company and Operator accept no liability and refund request. Reservation will become invalid if the relevant services to be provided are prohibited by local ordinance. If customer attempts to avail the service in an unlawful manner or violate the terms (for example: make false statement, omit to state the true), the Company and Operator may refuse to accept or provide the service, and refund will not be arranged.
Accommodation suppliers may require customer to provide deposit upon check-in, to cover the additional expenses during the stay. Such deposit is a policy of the supplier and unrelated to any reservation fee by the Company.
Customer agrees that any violation of any such supplier's policies and restrictions may result in cancellation of the reservation, being denied access to the concerned product or services, forfeiting any payment. The Company reserve the right for recovery of losses and/ or damages suffered as a result of the action.
Disclaimer of Warranties and Liability Limitation
POLYTRIPS Platform and its content, and any product or service included on the platform are provided on an “as is” and “as available” basis (without any warranties of any kind, either express or implied), and may be updated from time to time, but the content is not necessarily complete or up-to-date. The Company is unable to represent or warrant the accuracy, quality and completeness of information in platform, and its suitability for usage. Any reliance customer places on such information is strictly at own risk. The Company will not be responsible for any responsibility arise, to the full extent permissible by applicable law. The Company reserve the right to revise any false information and refuse to provide service based on false information.
POLYTRIPS Platform may include content, product and service provided by third parties. That does not necessarily reflect the opinion, recommendation or agreement of the Company. At the same time, the Company is unable to warrant the accuracy and quality of these materials. The concerned party is fully accountable. Moreover, the product and service provided in the Platform are not fully owned, managed or controlled by the Company, but by third party operators. The Company is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such operators or for any personal injuries, death, property damage, or other damages or expenses resulting there from. In the event that the customer experiences losses or additional expenses due to property damage, accidental casualties, natural disasters and man-made disasters, machine failures, traffic delays, fires, strikes, wars, political unrest, changes in government regulations and force majeure, the customer agrees and accepts the Company will not be responsible for such expenses.
The Company does not warrant or present that all or part of the function or service provided by the Platform will always be uninterrupted, reliable or error free at any time. The Company cannot guarantee the information and service obtained from the internet or the Platform are free from virus or other harmful components. Customer is responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Platform for any reconstruction of any lost data. Also, it is unable to guarantee that the network transmission is without risk and cannot be read or intercepted by others. Customer is at their own risk. The Company will not be liable for any direct, indirect, special, incidental, consequential or punitive damages arising out of customer’s connection, access and usage of the POLYTRIPS Platform.
To the full extent permissible by applicable law, the Company specifically disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including without limitation to any warranties of merchantability, non-infringement and fitness for particular purpose.
If the Company, affiliated companies or third party operators believe, at absolute discretion, found liable any losses or damages arises out of the occurrences described above, the liability of the Company and Operators will in no event exceed, in the aggregate, the greater of: (a) the total cost such transaction in the Platform OR (b) One thousand Hong Kong Dollars (HK$1,000.00). If customer does not agree to above terms, regulations or policy, and have dispute in POLYTRIPS Platform, its content and service, please do not access or use the Platform.
The foregoing does not affect any liability which cannot be excluded or limited under applicable law. In no event will the Company, all directors, its affiliated companies, third party operators, and its employees, supervisors, contractors, agencies, authorized personnel, suppliers, successors and assigns be liable for damages of any kind, under legal theory, arising out of or in connection with customer’s usage (or inability to use) the Platform, any website linked to it, any content on the Platform or such other websites or any service to items obtained through the Platform or such other website, or infringement of intellectual property right or right of any personnel and organization, including any direct, indirect, special, incidental, consequential or punitive damages, including without limitation of, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Whether the Company has been advised or is aware of the possible losses, the restrictions and exception in this Term will apply.
Links to Third Party Sites
POLYTRIPS Platform may contain hyperlinks to websites or services managed or operated by third parties. The links direct customer away from the Platform. Such links are provided for reference only. That does not necessarily imply Company’s recommendations or endorsement of these links or in connection with the website operator. The Company cannot guarantee the accuracy and quality of content and service in the hyperlinks. The third party should take full responsibility. Customer should carefully consider the risk and all applicable conditions. Also, the Company is under no obligation to involve in any individual transaction and dispute between the customer and any third party.
Customer agrees that no joint venture, partnership, business representative or employment relationship exists between oneself and the POLYCLUB Limited as a result of the use of this Platform or account registration.
The Company is responsible to proactively cooperate with any law enforcement authorities or court order, requesting or directing to disclose the record of access and usage of the Platform or other information. Customer waives and hold harmless the Company, all directors, its affiliated companies, third party operators, and its employees, supervisors, contractors, agencies, authorized personnel, suppliers, successors and assigns from any claims resulting from any action taken by the Company or any of the foregoing parties during or as a result of its investigations and from any action taken as a consequence of investigations by either such parties or law enforcement authorities.
To the full extent permissible by applicable law, customer has to bring any claim or cause of action arising from or relating to this Terms or his/ her access or use of this Platform within one (1) year from the date on which such claim or action arose or accrued. Otherwise, such claim or cause of action will be irrevocably waived.
Waiver and Severability
Inquiries and Customer Support
Any recommendation, proposal, suggestions or other comment regarding POLYTRIPS Platform, service, product, Application or technologies may be used by the Company. Customer agrees the Company is not required to notify the customer or have no obligation, and without any restriction, and not necessary to provide any compensation or remuneration, and also agrees to waive all or part of the existing or future right of the content submitted.
POLYCLUB is a limited liability company registered in Hong Kong SAR.